From critically acclaimed Kirkland brand laundry detergent to beloved bakery and food court gems, there’s a lot to love at Costco’s warehouses. The members of the club do not hesitate to make known these products which they cannot do without. But, to Costco’s dismay, they also don’t hold back when it comes to groceries that aren’t quite up to par.
All buyers have their own tastes and preferences, but for the following products, recent customer complaints seem to outweigh the praise. Read on to find out which items you might want to avoid on your next Costco run.
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Over the years, shoppers have had no qualms about Costco’s gallon-sized milk jugs. The problem isn’t with the milk, however, it’s with the packaging of the product.
Redesigned in 2008 with the goal of being cheaper and easier to ship, as well as being more environmentally friendly, Costco’s square milk jugs have been repeatedly criticized for being hard to pour and easy to knock over.
In one of many Reddit threads dedicated to this cumbersome product, one user wrote, “I had no idea we were so lucky not to have these for several years. Literally everyone in our family has groaned seeing them in the fridge.” Another added: “This is rubbish.”
However, not all Costco locations carry the same style of milk jugs. At Costco’s annual meeting of shareholders this month, Costco CEP Craig Jelinek pointed out that the company uses several different bottlers, suggesting the problem with the product could be regional.
Like the Milk Jugs, Real Good’s Large Chicken Enchiladas with Tomatillo Sauce also sparked several Reddit threads. More recently, a user uploaded a photo of the box and captioned the post, “Tried Realgood brand enchiladas. Costco, you thought WTF? 0 out of 5 stars.”
The thread has since racked up 225 comments, with the majority of Reddit users complaining about the keto-friendly product.
“No I hated them and threw them away. I’m on keto but these things are a salty mess that taste terrible,” one Reddit user commented. Another user called the flavor “super, SUPER bland”, noting that the enchiladas are “smaller than the packaging implies” and have a “soggy” texture and “very poor quality cheese” that “melts oddly”.
We’ve already reported on a problem that many Costco shoppers are having with their potatoes. A Reddit user shared that a bag of Russet Costco potatoes — an item that typically has a shelf life of up to five weeks — started to go bad just two weeks after purchase.
Others chimed in to share their own experiences and added that the problem didn’t stop with potatoes. Other produce purchased from the big-box retailer, such as strawberries, oranges, bananas and tomatoes, also proved less than satisfying and very spoilable, according to the wire.
Adding to the list of complaints for the Costco product department, a Reddit user shared photos of freshly purchased avocados, which were already showing mold. “Ugh guess who[sic] come back for a refund,” the user wrote. The consensus from the comments section was that this was not an isolated incident and that the quality of lawyers at Costco had been lacking for some time.
Another thread, which actually started out as a PSA sharing a new price drop for Costco lawyers, quickly turned into a bash session for the product. Users have complained that the fruit is often rotten or, on the other hand, never softened enough to be edible. Many agreed that the Mexican avocados sold at the store were superior to the Peruvian variety.
Reddit user u/simpleout received more than 400 upvotes for a disapproving post about Costco’s Kirkland brand organic hard-boiled eggs. “Boiled eggs are quite disgusting, they have a weird flavor,” the post read. Despite the initial support, shoppers in the comments seemed to be torn between liking or hating the Costco item.
“I’ve had these, they still taste fun to me too. Almost like I can taste the plastic,” one commenter shared, while another said, “I eat them to the hilt and don’t I had no problems. Maybe you have an incorrectly stored batch.” Some chose to skip the debate altogether and instead went straight to advice on how to boil your own eggs at home.
Variety is the spice of life, but apparently not when it comes to the Global Gourmet Hot Sauce collection sold at Costco. The pack contains 12 different hot sauces to try, from New Orleans Bourbon hot sauce to Africa Cayenne hot sauce. But, according to a recent Reddit thread, the 12 lacks both flavor and heat.
“No one who loves hot sauce would buy this or enjoy it as a gift. Avoid,” read one comment, which received more than 200 upvotes. Others agreed that the sauces were low quality and tasted watered down due to their vinegar base.
Similar to Kirkland brand hard-boiled eggs, Costco’s boxes of My Mochi Ice Cream sparked a heated debate on Reddit, garnering more than 200 comments. On one side of the argument were those who found the mochi variety — which includes strawberry, vanilla bean, and mango flavors — to be delicious. But others weren’t so charmed.
Reviewers didn’t like the flavor or texture of the mochi, and the word “awful” got tossed around the thread a bit. One commenter even compared the taste of the frozen dessert to burnt dirt. Ouch!
Is the famous baked chicken starting to skimp on quality and quantity? Complaints have recently surfaced that the food court item has lost its appeal since the pandemic. A few past fans of the product have described the current version as bland, containing less chicken, and overall much smaller for a higher price.
“It’s basically just an expensive baguette with a thin tube of salty cheese inside, the last couple I ate had almost no chicken,” one user wrote.
This isn’t the first time Costco shoppers have spoken out about the food court’s declining quality – other esteemed products such as Costco’s pizza and hot dog have also been questioned.
Complaints were so widespread around the all-natural, unprocessed Canadian bacon that its maker Jones Dairy Farm sent letters of apology to all Costco members who had purchased it. A Reddit user shared a copy of the letter online.
“We have identified a quality issue that may cause the product to appear slimy,” the statement said. “This is not a food safety issue and there is no health risk from consuming the product. However, this quality issue is below our standards here at Jones Dairy Farm as well as those of Costco. .”
Reviewers have confirmed that a slimy film has been found on many recent batches of meat. According to the letter, anyone who purchased the contaminated item is entitled to a Costco gift card as compensation.
Costco’s freshly made sushi has been a controversial topic from the start. While some members regret it and hope it makes it to their local warehouses, others are less than happy with its overall taste.
But the sushi woes don’t end there. Okami Sushi party platters, also found at Costco, faced similar heat from club members. A Reddit post recently announced that the trays, which contain 25 pieces each, were on sale for just $3.97. Among the nearly 200 reviews, many shoppers were wary of the “clearance” or “discount” sushi, while others who tried them ripped the overall flavor.
“It’s like chewing on soft plastic dipped in soy sauce,” one Redditor recalled. Another said: “Love that Costco mostly sells really good quality stuff. But that’s rubbish.”
An earlier version of this article was published on October 9, 2022. It has been updated to include new information.
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